Your pharmacy on your patients' phones
An app patients add to their home screen from your booking site. Reminders arrive as app notifications instead of texts, and their bookings, family and receipts are one tap away.
- iPhone and Android
- No app store needed
- On every plan
How it works
From booking to their pocket
It plays when it's on screen; press pause any time.
Step 1: They book
After booking, patients are offered your app: Add to Home Screen, straight from your booking site.
Step 2: Your icon on their phone
It sits on their home screen beside their other apps, one tap from their bookings.
Step 3: A reminder arrives
The day before: “Your appointment at Riverside Pharmacy is tomorrow at 10:15.” Your pharmacy and the time, never the service.
Step 4: One tap in
The app opens on their next appointment, with Manage booking, Directions and Add to calendar.
- After booking, the patient is offered your app: Add to Home Screen.
- Your app's icon is on their home screen, beside their other apps.
- The day before, a reminder arrives on the lock screen. It names your pharmacy and the time, never the service.
- One tap opens their account on the next appointment: manage it, get directions or add it to their calendar.
Save on texts
App notifications instead of reminder texts
- When a reminder reaches a patient's phone as an app notification, the reminder text isn't sent, so no text credit is used.
- If a notification can't be delivered, the text goes as before. Nobody misses a reminder.
- Booking and reminder emails are still sent, as they are today.
- Patients choose what they get: reminders, booking updates, messages from you, when to book again and payment actions.
- You can switch app notifications off for your pharmacy in Settings.
Credits this month
Example128 texts saved by app notifications this month
Patients who turned on notifications in your app get their reminders there instead of by text, so no credits are used.
A sample figure, for illustration. Yours is on Settings, Text messages.
The card on your Text messages settings, with an example number.
Their account
Everything they booked, in one place
The app opens on the patient's account at your pharmacy. Most questions they'd phone about, they can answer themselves.
Bookings in one place
Upcoming and past appointments, with directions, a call button and add to calendar.
Reschedule or cancel
Move a booking to another time, or cancel it, within your cancellation rules.
Family members
Book for and manage the people they look after: children, parents, anyone they care for.
Receipts
A receipt for each paid booking, to print or save.
Saved cards
Cards saved with Stripe for deposits and holds, which they can remove themselves.
Consultation summaries
Where you record consultations: the date, service, outcome, what was given and your advice.
My pharmacies
Every pharmacy they've booked with, to book again in a tap.
Privacy controls
Choose which notifications they get, and download or delete their data.
Works offline
Their next appointments, even with no signal
Up to five upcoming bookings are kept on the phone: when, where, your address and phone number. Nothing clinical and nothing about money.
iPhone and Android
Installed from the browser
Patients add it from your booking site: on Android with an Install button, on iPhone with Share, then Add to Home Screen. It isn't in the App Store or Google Play yet, and doesn't need to be.
Secure sign-in
Short sessions, and a check for anything sensitive
- Patients sign in with a code we email them: no password to remember or reuse.
- They stay signed in for 24 hours, or up to 30 days on a phone they choose to trust.
- They confirm it's them again before rescheduling, cancelling, changing a card, seeing health answers or changing their details.
- Notifications on the lock screen name your pharmacy and the time, never the service, a message or a price.
Plans
The app on every plan, your own on Pro and up
Every pharmacy's patients get the Pharmacy Services app, opened on your pharmacy. With the branded app it carries your name, logo and colour.
| Plan | Pharmacy Services app | Your own branded app (Your name, logo and colour on patients' phones.) |
|---|---|---|
| Standard | Included | Not included |
| Clinic | Included | Not included |
| Pro | Included | Included |
| Pro Plus | Included | Included |
| Bespoke | Included | Included |
Your own branded app: Your name, logo and colour on patients' phones.
FAQ
Patient app questions
Is it in the App Store or Google Play?
Not yet. Patients add the app to their home screen straight from your booking site, on iPhone and Android: on Android with an Install button, on iPhone with Share, then Add to Home Screen. There's nothing to download from a store.
Do patients have to install it?
No. Booking and their account work in any browser. The app is offered after they book and on their account, and they can say no.
Does it cost patients anything?
No. The app and its notifications are free for patients.
Do app notifications replace texts and emails?
They replace reminder texts: when a reminder reaches the patient's phone as an app notification, the text isn't sent and no text credit is used. If a notification can't be delivered, the text goes as before. Booking and reminder emails are still sent.
What does a notification show?
Your pharmacy's name and the appointment's day and time. Never the service, a message's words or a price, because it can be seen on a lock screen. Tapping it opens the booking in the app.
Can patients choose which notifications they get?
Yes: appointment reminders, booking updates, messages from you, when it's time to book again, and payment actions, each on or off. You can also switch app notifications off for your pharmacy in Settings.
What's the difference with the branded app?
On every plan patients get the Pharmacy Services app, opened on your pharmacy. On Pro, Pro Plus and Bespoke it's your own app: your pharmacy's name, logo and colour on their home screen.
Works with
Related features
Reminders, texts and marketing
Booking emails, reminder emails and texts, and campaigns and automations for patients who agreed to hear from you.
Learn moreOnline booking
A booking site for your pharmacy, a widget for your existing website, and times that come from your real hours and team.
Learn morePatients and inbox
Patient records with clinical details, consultations, consent history and notes, and an inbox for patients' replies.
Learn more
Put your pharmacy on their phones
Book a demo. We'll show you the product with services like yours, and set you up if it's right for you.